Portnoff Law Associates strives to provide exemplary customer service to its clients and their property owners. As a result, PLA frequently receives thank you notes from property owners and compliments from clients who appreciate the professional manner in which they were treated during the collection process. The following are excerpts from some of the notes that we have received:
For some time now you have provided a much needed and successful service through your efforts on behalf of Cheltenham Township in the collection of our delinquent real
estate taxes. From my experience your staff has without fail always been very professional and attentive to their responsibilities. … I would expect nothing less of them in the new service they will now be providing to the Township in the collection of our past due sewer and refuse payments.Bruce A. Rangnow, Former Director of Fiscal Affairs
In June 2016, the Authority Board approved the execution of an agreement with Portnoff Law Associates, Ltd. for the collection of outstanding levee fees. Portnoff Law Associates immediately got to work on behalf of the Authority in notifying all known property owners who had delinquent levee fee accounts. In a short period of time, Portnoff has collected nearly a fifth of the outstanding levee fees and deposited the funds into an Authority account. We feel that this is an incredible effort and helps support our public safety mission. We are extremely pleased with the efforts of Portnoff Law Associates on behalf of our delinquency collections. As the Executive Director of the Authority, I would not hesitate in recommending the services of Portnoff Law Associates to any other authority in the Commonwealth for their municipal collection needs. Thank you!Christopher J. Belleman, P.E., CFM, Executive Director
I am a fan of Portnoff. We simply could not collect on these seriously delinquent accounts if not for the legal firepower and persistence Portnoff brings.Charlotte Gehman, Administrator
Portnoff has done wonders for our collection process! Our township processes trash billings annually. At the end of the year, all outstanding accounts are sent to Portnoff. Instead of us sporadically throughout the year trying to chase down people for old monies due, we now just turn our list over to Portnoff and I know I can pretty much check it off of my to do list because they are always on top of things. They are easy to work with and timely. Their attorneys are quick, prompt and knowledgeable. Their collections letters are easy to follow and are clear. They treat our collections like it was their own money they were trying to collect. And this makes all the difference.Pani Martin, Former Township Treasurer
I give these folks my highest recommendation. They’ve helped two municipalities in which I’ve worked to address these difficult situations. You are in good hands.Tommy Ryan, Township Manager
I do collections for a water and wastewater company. We have been with Portnoff since 2012. Everyone at Portnoff that I have been in contact with has treated our company with the utmost professional service, answering all questions that were asked, advising our office of the different options we can pursue and letting us decide what option we feel is best for each account. We plan on working with Portnoff for a long time.Tina Williams, Former Collections Supervisor
On behalf of Whitehall Township, we thank your company for the reliable, excellent services you provide to our municipality. I am sincerely happy that the large percentage of our unpaids are satisfied without additional enforcement measures. We look forward to working with you in the coming year.Jack D. Meyers, Deputy Mayor
I am writing this letter to acknowledge the excellent work your firm has provided on behalf of Ringgold School District. You and your team continue to impart outstanding service to both the School District and to our community. Portnoff Law Associates has done an exceptional job collecting our delinquent real estate taxes while still remaining sensitive to the financial challenges facing our local community. With respect to your collection methods, we have found that our taxpayers are treated fairly and respectfully by your attentive and knowledgeable staff. Problems are addressed and resolved immediately. In addition, we are pleased with the revenues that your firm continues to generate for the School District. The stable growth and predictable cash flow have provided the School District with a sense of stability as we continue to work through these challenging economic times, particularly in light of the unprecedented constraints all School Districts face under the new state budget. It has been a pleasure conducting business with you and your staff. Without hesitation, we would strongly recommend your services to other School Districts and Municipalities throughout the Commonwealth.Randall Skrinjorich, Superintendent
We had our discussion this morning with our Fiscal Committee meeting and they support us continuing our relationship. Thank you for all you do for us and the way you do it… Portnoff has been fantastic to deal with, helpful in every way possible and always professional in dealing with the District and our taxpayers. I look forward to another great year!Drew Bishop, Business Administrato
I just read your article in the September 2015 edition of PASBO regarding the collection of delinquent real estate taxes. The article was excellent and I hope more school districts take the initiative to use the Municipal Claims and Tax Liens Act and the services of an outside collection agency to improve their collections and ultimately lower delinquency rates. I know from personal experience with Portnoff Law Associates that our move to your firm in 2005 has improved collections, reduced delinquencies and saved the taxpayers of the North Pocono School District millions of dollars by keeping our millage rates lower than would be if we continued using the county to collect delinquent real estate taxes.Dennis Cawley, Former Business Manager
Northwestern values the long term relationship with Portnoff and knows the value you bring as evidenced by our strong delinquent tax collection year after year. We appreciate your customer service and in my 12 years at the district can remember at most 1-2 taxpayers calling to complain about your firm. We have no intention of moving our business.Leslie Frisbie, Former Business Administrator
Please accept this letter as a recommendation for Portnoff Law Associates, LTD to collect delinquent taxes for your school district. I am the Business Manager at Big Beaver Falls Area School District and was formerly at the Aliquippa School District. Both districts have partnered with Portnoff to collect the delinquent real estate taxes. Both districts have high poverty levels and only about seventy-five percent of the taxpayers pay their property taxes before the deadline. Portnoff has been very successful collecting delinquent taxes in a timely manner, which is very important during the summer months when cash flow is a major problem. They electronically deposit the collections at least weekly or as the taxes are paid. The staff at Portnoff is always readily available and very helpful with any questions. The staff is very professional and makes sure all my questions and concerns are addressed and fully explained. I would highly recommend Portnoff Law Associates, LTD for delinquent real estate tax collections.Gary Ceccarelli, Business Manager
Portnoff is a top-notch organization with great people, and I have thoroughly enjoyed working with you on the particularly challenging matters. I hope to have the opportunity to work with you again.Bill Stone, Former Director of Business Affairs
I would like to start by complimenting Portnoff on your customer service team. Venus and the other folks that I have interacted with are very knowledgeable and highly competent at their jobs. Kudos to the team on being nice and empathetic to us folks that have fallen behind or neglected their payments. Nice job!!!A property owner from Willow Grove, PA
Thank you to everyone at Portnoff for always working with us. It’s upsetting when you have things happen in life that are out of your control that you end up having to struggle to get done what needs to be. Your staff has always been understanding and it has been truly appreciated throughout the years. I hope you all have Happy Holidays.A property owner from Easton, PA
I so appreciate your patience and understanding of our sad circumstances. You made a difference!!!A property owner from Bethlehem, PA
I know you probably have … people yell on innocent customer reps on calls. I would like to express my appreciation of excellent customer service from Venus. It took time for her to look up the payment due on each property and I was impressed with her kindness.A property owner from North Wales, PA
I called your office today to access my information and make a payment on a late tax bill. Dachi was the person who handled my call, and I wanted you to know how much I appreciated the kind and professional way she talked to me and answered my questions. I am in customer service myself and know how important it is to make the client/customer feel respected, and I just wanted to pass along my opinion that Dachi is excellent at her job.A property owner from Washington, PA
Thank you. You have a pretty decent web site. It was fairly painless to pay my bill.A property owner from Drexel Hill, PA
Thank you, thank you, thank you! Thank you for not treating me like some low life who refused to pay their taxes. Thank you for getting me the necessary information so I can pay them online. Thank you so much for taking the time to answer my email. Hoping to complete this on payday coming up… Have a wonderful day!A property owner from Pine Grove, PA
Thank you very much for this information and for being so kind as to work with me on resolving my issues in the past.A property owner from Coaldale, PA
Today I had the double pleasure of confirming that [my delinquent] Real Estate Taxes were paid in full and speaking with Venus, your representative who answered my call. Venus was pleasant, competent and so very helpful. I particularly appreciated how she anticipated questions about the lien on the house and a paid-in-full statement. It’s embarrassing to get behind on one’s taxes. Venus treated me [with] dignity and the situation sensitively. … Because Venus was so pleasant, I wouldn’t hesitate to call if I needed more information than your website provides. I congratulate you on having a great representative like Venus.A property owner from Allentown, PA
I just had a very helpful conversation with a very nice representative… I can’t thank you enough for helping me out and allowing me to continue making payments.A property owner from Bethlehem, PA
I just wanted to drop you a note to let you know that I paid the first installment today. I also wanted to thank you again for your help and assistance with working with my family. You are polite and very courteous.A property owner from Lehighton, PA
Again thank you for being there for us. Your professionalism was helpful to us. You weren’t pushy, you listened to our problem… Thank you.A property owner from Gouldsboro, PA
Thank you so very much for all you do – I really appreciate your patience and understanding. Thank you.A property owner from Collegeville, PA
Thank you, Portnoff Associates for having a website that is so customer friendly. Thank you, also, for not reporting us to the credit bureaus.A property owner from Coatesville, PA
I’m on a tax payment plan thanks to you, which I appreciate!…Thank you so much for working with me.A property owner from Bethlehem, PA
We have worked with Portnoff over the past few years. My husband was diagnosed with cancer and went on to have a stem cell transplant. He’s doing very well now, but due to his health, we had significant changes in our income and had fallen behind on many things. We always caught up. It just took us longer then we hoped it would. … I’m only sharing this because I want you to know that every single Portnoff associate that we have spoken with during these difficult years has ALWAYS treated us with kindness & respect. From the bottom of my heart, I thank you.A property owner from Washington Township, PA
For some time now you have provided a much needed and successful service through your efforts on behalf of Cheltenham Township in the collection of our delinquent real
estate taxes. From my experience your staff has without fail always been very professional and attentive to their responsibilities. … I would expect nothing less of them in the new service they will now be providing to the Township in the collection of our past due sewer and refuse payments.Bruce A. Rangnow, Former Director of Fiscal Affairs
In June 2016, the Authority Board approved the execution of an agreement with Portnoff Law Associates, Ltd. for the collection of outstanding levee fees. Portnoff Law Associates immediately got to work on behalf of the Authority in notifying all known property owners who had delinquent levee fee accounts. In a short period of time, Portnoff has collected nearly a fifth of the outstanding levee fees and deposited the funds into an Authority account. We feel that this is an incredible effort and helps support our public safety mission. We are extremely pleased with the efforts of Portnoff Law Associates on behalf of our delinquency collections. As the Executive Director of the Authority, I would not hesitate in recommending the services of Portnoff Law Associates to any other authority in the Commonwealth for their municipal collection needs. Thank you!Christopher J. Belleman, P.E., CFM, Executive Director
I am a fan of Portnoff. We simply could not collect on these seriously delinquent accounts if not for the legal firepower and persistence Portnoff brings.Charlotte Gehman, Administrator
Portnoff has done wonders for our collection process! Our township processes trash billings annually. At the end of the year, all outstanding accounts are sent to Portnoff. Instead of us sporadically throughout the year trying to chase down people for old monies due, we now just turn our list over to Portnoff and I know I can pretty much check it off of my to do list because they are always on top of things. They are easy to work with and timely. Their attorneys are quick, prompt and knowledgeable. Their collections letters are easy to follow and are clear. They treat our collections like it was their own money they were trying to collect. And this makes all the difference.Pani Martin, Former Township Treasurer
I give these folks my highest recommendation. They’ve helped two municipalities in which I’ve worked to address these difficult situations. You are in good hands.Tommy Ryan, Township Manager
I do collections for a water and wastewater company. We have been with Portnoff since 2012. Everyone at Portnoff that I have been in contact with has treated our company with the utmost professional service, answering all questions that were asked, advising our office of the different options we can pursue and letting us decide what option we feel is best for each account. We plan on working with Portnoff for a long time.Tina Williams, Former Collections Supervisor
On behalf of Whitehall Township, we thank your company for the reliable, excellent services you provide to our municipality. I am sincerely happy that the large percentage of our unpaids are satisfied without additional enforcement measures. We look forward to working with you in the coming year.Jack D. Meyers, Deputy Mayor
I am writing this letter to acknowledge the excellent work your firm has provided on behalf of Ringgold School District. You and your team continue to impart outstanding service to both the School District and to our community. Portnoff Law Associates has done an exceptional job collecting our delinquent real estate taxes while still remaining sensitive to the financial challenges facing our local community. With respect to your collection methods, we have found that our taxpayers are treated fairly and respectfully by your attentive and knowledgeable staff. Problems are addressed and resolved immediately. In addition, we are pleased with the revenues that your firm continues to generate for the School District. The stable growth and predictable cash flow have provided the School District with a sense of stability as we continue to work through these challenging economic times, particularly in light of the unprecedented constraints all School Districts face under the new state budget. It has been a pleasure conducting business with you and your staff. Without hesitation, we would strongly recommend your services to other School Districts and Municipalities throughout the Commonwealth.Randall Skrinjorich, Superintendent
We had our discussion this morning with our Fiscal Committee meeting and they support us continuing our relationship. Thank you for all you do for us and the way you do it… Portnoff has been fantastic to deal with, helpful in every way possible and always professional in dealing with the District and our taxpayers. I look forward to another great year!Drew Bishop, Business Administrato
I just read your article in the September 2015 edition of PASBO regarding the collection of delinquent real estate taxes. The article was excellent and I hope more school districts take the initiative to use the Municipal Claims and Tax Liens Act and the services of an outside collection agency to improve their collections and ultimately lower delinquency rates. I know from personal experience with Portnoff Law Associates that our move to your firm in 2005 has improved collections, reduced delinquencies and saved the taxpayers of the North Pocono School District millions of dollars by keeping our millage rates lower than would be if we continued using the county to collect delinquent real estate taxes.Dennis Cawley, Former Business Manager
Northwestern values the long term relationship with Portnoff and knows the value you bring as evidenced by our strong delinquent tax collection year after year. We appreciate your customer service and in my 12 years at the district can remember at most 1-2 taxpayers calling to complain about your firm. We have no intention of moving our business.Leslie Frisbie, Former Business Administrator
Please accept this letter as a recommendation for Portnoff Law Associates, LTD to collect delinquent taxes for your school district. I am the Business Manager at Big Beaver Falls Area School District and was formerly at the Aliquippa School District. Both districts have partnered with Portnoff to collect the delinquent real estate taxes. Both districts have high poverty levels and only about seventy-five percent of the taxpayers pay their property taxes before the deadline. Portnoff has been very successful collecting delinquent taxes in a timely manner, which is very important during the summer months when cash flow is a major problem. They electronically deposit the collections at least weekly or as the taxes are paid. The staff at Portnoff is always readily available and very helpful with any questions. The staff is very professional and makes sure all my questions and concerns are addressed and fully explained. I would highly recommend Portnoff Law Associates, LTD for delinquent real estate tax collections.Gary Ceccarelli, Business Manager
Portnoff is a top-notch organization with great people, and I have thoroughly enjoyed working with you on the particularly challenging matters. I hope to have the opportunity to work with you again.Bill Stone, Former Director of Business Affairs
I would like to start by complimenting Portnoff on your customer service team. Venus and the other folks that I have interacted with are very knowledgeable and highly competent at their jobs. Kudos to the team on being nice and empathetic to us folks that have fallen behind or neglected their payments. Nice job!!!A property owner from Willow Grove, PA
Thank you to everyone at Portnoff for always working with us. It’s upsetting when you have things happen in life that are out of your control that you end up having to struggle to get done what needs to be. Your staff has always been understanding and it has been truly appreciated throughout the years. I hope you all have Happy Holidays.A property owner from Easton, PA
I so appreciate your patience and understanding of our sad circumstances. You made a difference!!!A property owner from Bethlehem, PA
I know you probably have … people yell on innocent customer reps on calls. I would like to express my appreciation of excellent customer service from Venus. It took time for her to look up the payment due on each property and I was impressed with her kindness.A property owner from North Wales, PA
I called your office today to access my information and make a payment on a late tax bill. Dachi was the person who handled my call, and I wanted you to know how much I appreciated the kind and professional way she talked to me and answered my questions. I am in customer service myself and know how important it is to make the client/customer feel respected, and I just wanted to pass along my opinion that Dachi is excellent at her job.A property owner from Washington, PA
Thank you. You have a pretty decent web site. It was fairly painless to pay my bill.A property owner from Drexel Hill, PA
Thank you, thank you, thank you! Thank you for not treating me like some low life who refused to pay their taxes. Thank you for getting me the necessary information so I can pay them online. Thank you so much for taking the time to answer my email. Hoping to complete this on payday coming up… Have a wonderful day!A property owner from Pine Grove, PA
Thank you very much for this information and for being so kind as to work with me on resolving my issues in the past.A property owner from Coaldale, PA
Today I had the double pleasure of confirming that [my delinquent] Real Estate Taxes were paid in full and speaking with Venus, your representative who answered my call. Venus was pleasant, competent and so very helpful. I particularly appreciated how she anticipated questions about the lien on the house and a paid-in-full statement. It’s embarrassing to get behind on one’s taxes. Venus treated me [with] dignity and the situation sensitively. … Because Venus was so pleasant, I wouldn’t hesitate to call if I needed more information than your website provides. I congratulate you on having a great representative like Venus.A property owner from Allentown, PA
I just had a very helpful conversation with a very nice representative… I can’t thank you enough for helping me out and allowing me to continue making payments.A property owner from Bethlehem, PA
I just wanted to drop you a note to let you know that I paid the first installment today. I also wanted to thank you again for your help and assistance with working with my family. You are polite and very courteous.A property owner from Lehighton, PA
Again thank you for being there for us. Your professionalism was helpful to us. You weren’t pushy, you listened to our problem… Thank you.A property owner from Gouldsboro, PA
Thank you so very much for all you do – I really appreciate your patience and understanding. Thank you.A property owner from Collegeville, PA
Thank you, Portnoff Associates for having a website that is so customer friendly. Thank you, also, for not reporting us to the credit bureaus.A property owner from Coatesville, PA
I’m on a tax payment plan thanks to you, which I appreciate!…Thank you so much for working with me.A property owner from Bethlehem, PA
We have worked with Portnoff over the past few years. My husband was diagnosed with cancer and went on to have a stem cell transplant. He’s doing very well now, but due to his health, we had significant changes in our income and had fallen behind on many things. We always caught up. It just took us longer then we hoped it would. … I’m only sharing this because I want you to know that every single Portnoff associate that we have spoken with during these difficult years has ALWAYS treated us with kindness & respect. From the bottom of my heart, I thank you.A property owner from Washington Township, PA
